Shipping policy
Shipping Information
We know you’re excited to receive your order, and we’ll do our best to get it to you as soon as possible! Here’s what you can expect:
Production Time – Orders take 3-7 business days to prepare.
Standard Shipping (with tracking) - FREE
- Asia Pacific: 14 - 24 business days
- Australia, New Zealand & Oceania: 21 - 30 business days
- Europe: 15 - 20 business days
- North America: 17 - 25 business days
Priority Processing (with tracking & insurance) – Need it faster? Get your order in 6-10 business days. - USD 45.00
We’ll always do our best to meet these estimated shipping times, but occasional delays can happen. We appreciate your patience and understanding!
If item not received
If 90 days have passed since the day of sending, and also if the parcel is officially recognized as lost (there is a result of a search request from the cargo service), then a full refund will be made to the credit card from which the payment was made.
Customs duties
Please note that all products shipped across international borders may be subject to import and handling fees, as well as any duties and/or taxes imposed by the importing country.
The value varies widely from country to country and it also depends on the total amount of your order and your country's import laws and regulations.
Please note that a return fee will be deducted from your payment if you choose to decline your delivery once the freight company tries to deliver it.
Thomaloo has no control over these charges and we are unable to tell you how much the costs will be as. If you have any further questions you can contact your local customs office for more information regarding charges.